OneSpace is the proud owner of the SNIPR, BeSecure and GateBook brands. All sites running solutions from these brands are directly serviced by our local System Integrators appointed to the project. Our system integrators are in turn supported by our dedicated support team based in our Durban and Johannesburg offices.

The OneSpace Support Centre details are as follows:

OneSpace Support Centre

Operating Hours: Mon–Fri 08:00 to 16:30

E-mail: support@one-space.co.za

Telephone: (031) 035 0941

After Hours: We do kindly request that you provide advance notice so that our team can effectively allocate the necessary time for assistance. Please note that our availability aligns with office hours.

OneSpace Validation Centre

Operating Hours: 24/7

Telephone: (031) 035 0128

Site Assistance

Our 2nd Tier support centre is always happy to assist with teams onsite in commissioning new sites and locations. It is important however that forewarning is given to the team so that they can plan accordingly to allocate the necessary time to assist without impacting on other customers.

Where possible please can requests for site commissioning assistance be send to support@one-space.co.za the day before the required time on site. For any other support related issue please feel free to contact us directly on the support number or support@one-space.co.za