User Portal App User Guide

Your User Portal home page will look like this.

1. Broadcasts. Should your Estate Administrator send Announcements to the entire estate. They will be catalogued and appear here.

2. Bookings.  You can book facilities within your estate by using the bookings menu here. The availability of your facilities is set by your Site / Estate Administrator. Please contact them should you like to request slot changes.

3. Dependants. You can view the contact information for the other persons that reside within your unit by going here. This is ideal for properties that you may rent out.

4. Documents. Any documents that your Site / Estate Administrator makes publicly available can be found here.

5. Events. To view any events happening within your Estate, your Site / Estate Administrator will publish the event information here.

6. Incidents. To report an incident such as faulty internet or burst municipal water pipes. You can report this to the Estate Team, and they will escalate accordingly.

7. Memberships. You can register your 1iD account for any clubs that your Estate may house.

8. Pets. Your Estate may require you to declare your pets. To do so, you can load your pets onto the Estate’s User Portal here.

9. Ownership. View details of the properties that are associated with your 1iD.

Bookings in OneSpace User Portal is a tool that will allow you to reserve a building or an area within the site or estate that you are enrolled in.

1. If your 1iD is enrolled onto multiple OneSpace Sites you can view bookings based on the selected site.

2. Active bookings will be displayed in this section.

3. You can change your Bookings view based on day, week, Month and Year (List).

4. You can navigate through the calendar forwards or backwards by selecting these buttons.

5. This section will display all facilities that are available for you to book. As well as how many slots each Facility has open at that current point in time.

6. To create a booking select this button.

When creating a booking simply do the following:

1. Select the Estate / Site that you want to create a booking for. If you only have one Site associated with your 1iD account. You will automatically skip this step.

2. Select the Facility you want to book.

3. Select the Date you want to book the facility on.

4. Select the available Time Slot you want to book the facility on.

5. When ready select the Create Booking button.

1. Select either arrow to skip ahead to the next month or jump back to the previous month.

2. Select Today, to jump back to the current month.

3. This section displays the current month or week you are viewing.

4. You can view events based on a week or month view, by selecting either Month or Week button.

5. This changes the view from Calendar to a list view.

6. If you are enrolled onto multiple Sites / Estates running OneSpace. You can change which Estate / Site you are viewing events for by selecting the appropriate one here.

7. To learn more about an event. Select it on the events calendar. If the event organizer expressed RSVPing for an event. You can confirm your attendance once it has been opened.

You can report an incident to your Estate Management team.

1. All your reported incidents will be listed in the Incident List section here.

2. You can filter your reported incidents based on the criteria in this section.

3. Selecting an incident on the map will allow you to quickly update the incident.

4. If you would like to view any responses by the Estate Management team. You will need to view the incident here.

5. To create a new Incident, select this button.

1. Select the Category / Type of Incident you wish to report.

2. Select its Priority.

3. Provide the Location of where the incident had occurred.

4. Description. Fill out what your incident is about. Try and provide as much detail as possible.

5. Images. You can take and upload pictures regarding the incident from your PC.

6. You can upload multiple pictures if desired.

7. Select Report, to create your incident.