NEW Feature
Visitor Insights

The Visitor Insights page gives you a real-time overview of who's coming and going across your estate — where they're heading, how they're connected, and how current activity compares to the norm. It combines a live access event feed, an interactive map, trend charts, and a relationship explorer so you can spot patterns, verify visits, and investigate anything unusual, all from one screen. Use the time range filter at the top to view activity over the last 24 hours, 7 days, 30 days, or 90 days.

Time Range & Key Stats

This bar sets the context for everything else on the page.

1. Time Range Filter — Choose the period you want to analyze: 24 hours, 7 days, 30 days, or 90 days. Every map, chart, and list on the page updates instantly to match your selection.

2. Key Stats — A quick-glance summary of estate activity for the selected period: Destinations, Visitors, Vehicles, Visits, Peak Hour, Daily Average, Deliveries, and Flagged Events. Each card (except Peak Hour and Flagged Events) shows a percentage change against the previous equivalent period — e.g. this week vs. last week — so you can tell at a glance whether traffic is trending up or down.

How to read it: A green ↑ means the number has grown since the last comparable period; a red ↓ means it's dropped. No arrow (like on Peak Hour) just means there's nothing to compare it to.

What to do with it: Start every review here before drilling into the sections below. If Flagged Events is ever above 0, treat it as a trigger to jump straight to the Access Events list and investigate. If Visits or Visitors shows an unusual spike, switch the time range to 7 or 30 days to see whether it's a one-off or the start of a trend before reacting.

Destination Activity Map

1. Destination Activity Map — A heatmap of where activity is happening across the estate, overlaid on the property boundary. Each pin marks a destination; the warm red/orange glow shows where visits are concentrated, while cooler/blue areas represent lighter, baseline traffic.

   • How to read it: The brighter and redder a cluster, the more access events are happening at that location right now, relative to the rest of the estate.

   • What to do with it: Glance at this first to spot anything unusual — a hotspot at a property that's normally quiet can mean an event, a gathering, or something worth a closer look. Cross-reference the address against Access Events or Top Destinations to see exactly who's driving that spike.

Access Events

A live, feed of every access event recorded in the selected time range, newest first. Each entry shows the time, visitor's name and photo, vehicle registration and description (or "unavailable" if not captured), destination, and visit type (Visitor, General, Contractor, Delivery).

1. Drill-down icon — Click this icon on any entry to load that specific visitor into the Visitor Relationship Explorer panel below, instantly showing their connections: which property they visited, which vehicle they arrived in, and who hosted them.

   • How to read it: Use the Filter dropdown to narrow the feed to a specific visit type, or click SNIPR Alerts to show only vehicles matched against the SNIPR flagged/wanted-vehicle list.

   • What to do with it: Don't stop at reading the row — if a name looks unfamiliar, arrived with no registration, or just seems worth a second look, click the drill-down icon to pull up their full relationship map below rather than searching for them separately. If SNIPR Alerts ever returns a result, drill into it immediately and verify with security before doing anything else.

Relationship Explorer - The Power of Drilling Down

This is what you get when you click the drill-down icon on an Access Event: the Visitor Relationship Explorer instantly re-centers on that one visit and lays out everything connected to it — the host who invited them, the vehicle they arrived in, and the property they visited — all in one glance.

How to read it: Each line is a real, recorded connection, not a guess. The label on each line tells you what kind of connection it is and how often it's happened — "1 visit," "1 observation," or, notably, "flagged entry" when something about that link was marked for attention.

Why this matters: A single Access Event row only tells you what happened. This view tells you how it fits together. Instead of manually cross-referencing a visitor against a host, a vehicle, and a property history, one click gives you the whole picture — instantly surfacing things a flat list never would, like a visitor connected to a flagged entry, or a vehicle linked to more than one visitor.

What to do with it: Whenever something in Access Events looks slightly off, don't stop at that one row — drill in. If a connection is labeled "flagged," treat it as your starting point for investigation, not a footnote: follow it back to the host and the property to understand the full context before deciding what to do next.

A ranked list of the most frequent visitors in the selected time range, ordered by visit count.

How to read it: Each row shows the visitor's name, visit type, and total visits, with their rank (#1, #2...) shown alongside. Use the Filter dropdown to narrow the list to a specific visit type.

Note — this section also drills down: Click the icon next to any visitor's count to load them into the Visitor Relationship Explorer below, just like in Access Events. Since this list is ranked by frequency, drilling down here is especially useful for a different reason: it shows you exactly who is inviting your top visitors. A regular visitor should trace back to a consistent host — if their connections span multiple hosts, or a host with no clear link to them, that's a pattern worth understanding.

What to do with it: Use this list as your regulars check — domestic staff, contractors, and frequent guests should make up most of it, with visit counts that look consistent with expectations. For anyone unfamiliar near the top, or whose count has jumped compared to previous periods, don't just note it — drill in and confirm who's hosting them before moving on.

Visitor Activity Trend

A combo chart plotting visit volume over time (bars) against the typical pattern for that period (dotted line), so you can see not just how busy it's been, but whether that's normal.

How to read it: Each bar is the number of visits in that time slot; the dotted Historical Average line is what's typically expected at that same time. Bars rising above the line mean busier than usual; bars sitting below mean quieter than usual. The overall shape also shows your estate's natural rhythm — you'll typically see it dip overnight and rise again during the day.

What to do with it: Use the shape of this chart to plan staffing and patrols around real peak times rather than guesswork — it's the detailed, hour-by-hour version of the "Peak Hour" stat card up top. More importantly, watch for bars that break from the dotted line: a spike at an hour that's normally quiet (like the middle of the night) is exactly the kind of anomaly worth cross-checking against Access Events for that specific window.

Top Destinations

A ranked list of the most-visited properties in the selected time range, ordered by visit count, with a bar showing each one's share relative to the top result.

How to read it: Rank #1 is the property that received the most visits in the period; the bar length gives you a quick visual sense of how much busier it is than the ones below it.

What to do with it: Use this to sanity-check that traffic is landing where you'd expect — if a property near the top isn't usually a high-traffic destination, cross-reference it against the Destination Activity Map and Access Events for that address to understand why. It's also a useful list to revisit over longer ranges (7/30/90 days) to spot properties that consistently draw the most visitors, which can inform where to focus security attention or amenity planning.

Visit Types

A breakdown of every visit in the selected time range by category — Visitor, General, Contractor, and Delivery — shown as a donut chart with the total in the center.

How to read it: Each segment's size reflects its share of total visits; the list beside it gives the exact count and percentage change versus the previous equivalent period for each category.

What to do with it: Use this to understand the composition of your traffic, not just the volume. If Contractor or Delivery visits jump sharply compared to normal, it's worth confirming that matches expected work orders or scheduled deliveries rather than assuming it's routine. Since this breaks down the same total shown in the Key Stats bar up top, it's the natural next step whenever that total looks unusual — this tells you which visit type is actually driving the change.