NEW Feature
Device Health Insights
Thank you for selecting OneSpace Central to empower your community. We at OneSpace are more than happy to assist you in case you have any troubles with your Site Management system.
This guide was made to provide a quick reference for common actions, functions, and workings within the Insights pages of Central. If this guide fails in assisting you with understanding the insights functionality, please do not hesitate to email us on support@one-space.co.za.
This guide will address the following:
The Device Health page gives you a single, top-down view of every device across all the sites you manage — so you don't have to check each site one at a time. Instead of logging into individual site dashboards, you get the health status of your entire estate in one place, updated in real time.
The benefit: faster problem-spotting across your whole portfolio. Rather than discovering a gate reader or camera is down only when someone reports it, Device Health lets you proactively see what's offline, where, and for how long — so you can act before it becomes a bigger issue.
The Filter Bar
At the top of the Device Health page you'll find a row of controls that let you narrow down exactly what you're looking at. Adjusting these updates every panel on the page — the map, trend graph, site list, device type breakdown, inventory, and attention list — so you're only seeing the devices that matter to you.
Use the Search device, site, reason... box to quickly find a specific device, a particular site, or devices flagged for a specific reason. Just start typing and the page filters to match.
Click the All statuses dropdown to filter by device health — for example, showing only devices that are Online, in Warning, or Offline.
Click the All device types dropdown to focus on one kind of device, such as GateBook Scanners or SNIPR Cameras.
Click the All sites dropdown to limit the view to one or more specific sites, rather than your whole portfolio.
Choose your reporting period using the time selector on the right: 24 hours, 7 days, 30 days, 90 days, or Custom. This sets the window of activity the whole page reports on — for example, how far back the Health Trend graph looks.
The Summary Cards
The row of tiles across the top gives you a quick headline count of your blacklist coverage. From left to right:
The five cards across the top give you an instant headline of your device health, based on whatever filters you've applied. Read left to right:
Total Devices — the total number of devices currently in view. The line beneath it tells you how many sites those devices are spread across (for example, 8 selected sites).
Online — how many devices are healthy and communicating normally. These are your Currently healthy devices and need no action.
Warning — how many devices are flagged for review. These aren't fully offline, but something needs a look, so treat these as Needs review.
Offline — how many devices are not communicating. These are your priority, marked Needs attention.
Affected Sites — how many of your sites currently have at least one device in warning or offline. This tells you how widespread any issues are — a low number means problems are concentrated, a high number means they're spread across your portfolio.
The Health Map
The Health Map plots your sites and devices geographically, so you can see the physical location of any problems at a glance. The subtitle tells you what's currently on the map — for example, 8 located sites · 48 SNIPR nodes.
Each point on the map is colour-coded by health, using the key in the top-right corner: Online (green), Warning (amber), and Offline (red). Red points show you exactly where your offline devices are.
Site boundaries are outlined so you can see which devices belong to which site, and how they cluster together.
Use the + and − buttons in the top-left corner to zoom in and out, and click-and-drag to move around the map.
The Health Trend Graph
The Health Trend graph shows how your device health has changed over time, so you can spot patterns rather than just today's snapshot. The subtitle confirms the period and what's being plotted — for example, Last 24 hours by device status.
The three coloured bands stack up to show your device counts across the period, using the key in the top-right: Online (green), Warning (amber), and Offline (red).
Read the graph from bottom to top. The green area at the bottom is your healthy devices — when it dips, more devices have moved into warning or offline. In this example you can see the green band drop in the early hours and then recover, which points to a temporary issue overnight.
The timeline along the bottom marks the dates and times across your chosen reporting period, so you can pinpoint roughly when a dip or spike happened.
The Site Health Panel
The Site Health panel breaks your device health down by site, so you can see which of your sites are in good shape and which need attention. Each site is listed as its own row.
Each row shows the site name (for example, Pine Ridge Estate), along with a status indicator and a timestamp showing when that status was last recorded.
The line beneath shows the device breakdown for that site: the total device count, followed by how many are online, in warning, and offline — colour-coded green, amber, and red.
On the right of each row is a health percentage, giving you a quick score for the site overall. A higher percentage means a healthier site.
Scroll within the panel to work through all your sites.
The Device Type Health Panel
The Device Type Health panel breaks your devices down by category, so you can see at a glance whether a particular kind of hardware is having problems. The subtitle confirms what it's showing: Online, warning, and offline distribution.
Each row represents one device type, with its icon and name on the left and the total count of that device type on the right. The panel covers:
Cloud Gateways
Reader Gateways
Biometric Distributors
Biometric Peripherals
GateBook Scanners
SNIPR Cameras
Beneath each name is a plain-language breakdown of how many of that device type are online, in warning, and offline — colour-coded green, amber, and red.
The horizontal bar gives you the same split visually. The more red you see in a bar, the larger the share of that device type that's currently offline. For example, GateBook Scanners shows a bar that's half green, half red — 16 online and 16 offline out of 32.
Where a device type has no devices (shown as 0), its bar appears empty — as with Cloud Gateways and Reader Gateways in this example.
The Device Inventory Panel
The Device Inventory is the full, itemized list of every device in your current view — one row per device. The subtitle tells you how many devices match your filters, for example 86 matching devices.
Each row shows the device name (for example, Pine Ridge Server), with its site and device type listed just beneath (such as Pine Ridge Estate · Biometric Distributors).
On the right of each row is the device's current status tag — Offline, Warning, or Online — colour-coded so problem devices stand out.
Beneath the status you'll see a relative time (like 1 year ago or 2 years ago) alongside an exact date and time stamp, telling you when the device was last recorded.
The bottom-left of each row gives a plain-language note on the last contact — for example, Last check in more than 60 minutes ago, Last accessible more than 15 minutes ago, or Last seen more than 24 hours ago. The wording varies by device type.
Scroll within the panel to work through the full list of matching devices.
The Attention Needed Panel
The Attention Needed panel is your action list — it pulls out only the devices that need a look right now. The subtitle confirms this: Devices currently warning or offline. Each row is highlighted so problem devices are easy to scan.
Each row shows the device's status tag (Offline or Warning) alongside the site name (for example, Pine Ridge Estate).
Beneath that is the device name / location (such as PRG-01 – North Perimeter), followed by its device type and the reason it needs attention — for example, SNIPR Cameras · Offline for 61 days or more.
On the right of each row you'll see timing information — either a relative time and date/time stamp (like 2 years ago · 2023-10-11 16:37:24) or, where the timing isn't known, Unknown.
Scroll within the panel to work through every device that currently needs attention.
Insights Overview — Site Selection
This is the control that decides which of your sites the entire dashboard reports on. Everything else — the Key Stats, the map, and the per-site list — reflects whatever you select here.
Site selector ("All sites") — The dropdown at the top right of the dashboard. Click it to open the site list shown here. The label reflects your current selection: All sites when everything is included, or a count/site name when you've narrowed it down.
Select-all checkbox — The ticked box at the top left of the panel. Use it to select or clear every site at once, rather than ticking them individually.
Search sites — Type here to filter the list by name — useful when you manage a long list of sites and want to jump straight to one.
Site checklist — Each site in your portfolio with a checkbox. Tick the sites you want included and untick the ones you don't; the dashboard updates to match. (In this view all sites are ticked, matching the "All sites" state.)
Close (X) — Closes the selector and returns you to the dashboard with your selection applied.
How to read it: A ticked box means that site's data is included in everything on the dashboard. "All sites" in the selector label confirms your whole portfolio is in view.
What to do with it: Start with All sites for a portfolio-wide view, then narrow down when you need to focus — for example, tick only the sites in one region, or a single site you're investigating, so the stats and map show just that group. Use Search sites to find a specific site quickly instead of scrolling.
Insights Overview — Site Metrics
This row sits directly below the header and summarises activity across every site you currently have selected. It's the multi-site equivalent of the single-site Key Stats bar — the difference is that these totals roll up all selected sites into one figure, rather than reporting on a single estate. Change your selection in the site selector (Section 2) and these numbers update to match.
How to read it: The first three cards (Sites, Properties, Cameras) describe the scope of what you're looking at — how many sites, properties, and cameras are included. The last three (Visits, Visitors, Vehicles) describe the activity within that scope for the selected time range. A green ↑ means the figure has grown since the last comparable period; a red ↓ means it's dropped.
What to do with it: Read this row first, before the map or the site list. Check the Sites count matches the selection you intended — if it's lower than expected, you may have sites unticked in the selector. Then use Visits, Visitors, and Vehicles as your portfolio pulse: a large swing in any of them (like Visitors at +107% here) is worth drilling into, either by narrowing the site selection or opening the individual site from the list on the right to see which site is driving the change.
Insights Overview — Compare
Where the Key Stats row rolls all your sites into single totals, Compare does the opposite: it ranks your selected sites against each other on one metric at a time, so you can see which sites are busiest, quietest, or worth a closer look.
Compare button — Found at the top right of the dashboard, next to the site selector. Clicking it opens the Quick Comparison panel shown here.
Quick Comparison panel — The comparison view itself. The subheading confirms what you're comparing and over what scope — here, Last 24 hours · 43 estates — which matches your current time range and site selection.
Metric tabs — Choose what to rank the sites by: Visitors, Vehicles, Properties, ANPR Events, Alerts, Visit Events, or Visitor Pins. The selected tab (here, Visit Events) is highlighted, and the ranked list updates to match.
Ranked site list — Every selected site, ordered from highest to lowest on the chosen metric. Each row shows the site's rank, its name, a bar giving a visual sense of its share relative to the top site, and its exact figure. (In this view, the top site records 817 visit events, down to lower-ranked sites.)
Insights — A plain-language summary of the comparison, calling out the standout differences automatically — for example, how far ahead the top site is, and how many sites recorded no activity on the selected metric.
Close (X) — Closes the panel and returns you to the dashboard.
How to read it: Rank #1 is the site leading on whichever tab you've selected; the bar lengths let you gauge at a glance how much busier the top sites are than the rest. Switch tabs to re-rank the same sites by a different metric.
What to do with it: Use this to spot outliers across your portfolio fast. Switch to the Alerts or ANPR Events tab to see which sites are generating the most events needing attention, then open that site from the list to investigate. It's also useful the other way around — sites sitting at the bottom of Visit Events or with no activity at all can be worth a check to confirm that's expected and not a sign a site has gone quiet unexpectedly.