What's new at OneSpace
Incident Management
Incident Management is where you log, track, and resolve issues that happen on your estate — things like power outages, potholes, water leaks, or security concerns. Every incident is captured in one place, assigned to the right person, and followed until it is closed.
OneChat Reporter
OneChat Reporter further enahcnes your OneChat system by allowing you to escalate incidents into the Central Incident management system.
Expiry Reminders
Starting September 9th, OneSpace Connect users will be notified ahead of time when a resident's access to their site is about to expire.
Reminders are sent directly through the Connect App, beginning a week before the resident's access is due to stop working. As the cutoff date gets closer, reminders will continue to be sent, giving residents more visibility the nearer they get to losing access.
What this means for you: fewer surprised residents, and more opportunities for proactive engagement before access actually lapses.
Want a clearer view of which residents are approaching expiry? Check out the Access Method Dashboard Guide to see who's affected and plan ahead.
Asynchronise Reporting Update
Need a large report from Central? Start it, then carry on with your day. The report keeps working in the background, so you do not have to sit and wait for it to finish.
When it is ready, you will find it under Reporting, in Generated Reports. That includes estate-scale work, such as visitor PINs created and used across a long stretch of site activity. If you want reporting that works around your day, Central is the clear place to start.
OneChat
OneChat connects your community WhatsApp groups to Central, giving managers a clear view of group activity, member visibility and prioritised conversations.
Central 1nSights - MultiSight
MultiSight gives you a real-time, unified view across all of your OneSpace sites.
Central 1nSights
We are pleased to announce the release of 1nSights, a powerful new optional module for OneSpace Central. 1nSights transforms the data from your existing systems into clear, actionable intelligence, giving you deeper oversight of your estate.
Gateway Health Notifications & Access Diagnostics
Device Health Notifications appear the moment a gateway goes offline, both in browser and in app, so managers are alerted without having to constantly check status.
Access Control Diagnostic Tool helps identify whether a person will be allowed entry/exit at any reader or gateway. Resolving access event issues more quickly.
Both updates are designed to reduce downtime and make day-to-day management easier.
Device Health Timeline
The new Device Status Timeline in OneSpace Central gives you a clear, running history of when your devices were Online or Offline — helping you quickly spot patterns, investigate issues, and keep your sites running smoothly.
Communications Update
Send important updates instantly to everyone in a property, specific street, or custom zone directly from the Property Page in Central. Targeted messaging keeps residents informed without the hassle of manual selection.
People Suspension
Managers can now temporarily or permanently suspend a person's access directly from Central. Suspensions are instant, fully auditable, and can be reversed with a single click — giving you precise control without disrupting other users.
SNIPR Hotlisting Upgrade
Hotlisting has been redesigned for speed and clarity. The new interfaces make it faster to manage watchlists, improve matching accuracy, and deliver stronger real-time alerts through both SNIPR.Online and the Patrol app.
SNIPR of Faces
SNIPR of Faces brings facial recognition directly to the control room. When a match is detected against a watchlist or hotlist, an alert is pushed to SNIPR.Online and the OneSpace Patrol App, giving control rooms and response teams immediate visibility.
Faster Searches in SNIPR
SNIPR search is now significantly faster and more powerful. Instantly search across license plates, faces, vehicles, people and even animals with improved accuracy and real-time results across your entire site network.
Building Community Solutions Since 2016
OneSpace has been developing and refining technology for South African communities since 2016. What began as targeted solutions evolved in 2020 into our single-system approach — bringing Connect, Central, GateBook, Access, BeSecure, SNIPR and 1iD together to reduce platform fatigue and give communities one reliable place to manage everything.