NEW Feature
Live Insights
Thank you for selecting OneSpace Central to empower your community. We at OneSpace are more than happy to assist you in case you have any troubles with your Site Management system.
This guide was made to provide a quick reference for common actions, functions, and workings within the Insights pages of Central. If this guide fails in assisting you with understanding the insights functionality, please do not hesitate to email us on support@one-space.co.za.
This guide will address the following:
Live Insights is a real-time operations dashboard, a single screen that brings together everything happening on the estate right now: who's passing through access points, who's registered as an on-site visitor, and what your SNIPR cameras are reading and flagging. Instead of checking access control, visitor management, and SNIPR separately, this page pulls all three into one live view.
The page polls continuously for new activity, so it's always current, each panel updates on its own as new events happen, with the most recent Gatebook event appearing at the top. Unlike the other Insights pages, there's no date range to select and no way to drill into a specific record for more detail; Live Insights is built purely for keeping an eye on what's happening at this moment, not for reviewing history or investigating a past event.
Its usefulness is mainly for anyone who needs situational awareness — security staff, control room operators, estate managers — who want one glance to answer "what's happening on the estate right now?" without switching between systems.
Live Status Bar & Summary Cards
A live status bar (Polling indicator, last-updated time, and the latest Gatebook event) sits above ten summary cards: Events, People, Active On Site, Incidents, SNIPR, Face Alerts, Vehicles, Destinations, Flagged, and Peak Hour.
How to read it: Same-day totals that refresh with the page. Percentage arrows compare against a typical day, not yesterday.
What to do with it: Use it as a quick health check — anything unusual here (spikes in Incidents, Flagged, Face Alerts) is your cue to check the matching panel below.
Access Events
A live feed of Gatebook access events from the last 24 hours — name, time, vehicle details, destination, and visitor type (Contractor/Visitor/etc.) — filterable to All or Exceptions.
How to read it: Newest event at the top, updating continuously as people pass through access points.
What to do with it: Scan it to see who's currently moving through access control; use Exceptions to spot events flagged as unusual.
Action Centre
A live feed of items needing attention — things like new resident approvals or resident requests related to access control. Empty here, showing "No Action Centre events today."
How to read it: Each entry is a pending item raised by a resident or the system, not just an activity log.
What to do with it: Check here for outstanding approvals or requests that need action from you — an empty list means nothing's currently waiting.
Live Map
A satellite view of the estate boundary showing live activity as map pins — access transactions, visitor pins, SNIPR alerts, and incidents — filterable by type (All/Access/Visitor/SNIPR/Incidents), with toggles for Properties and Cameras overlays.
How to read it: Pins appear in real time at the location where each event happened; colour indicates the event type per the legend.
What to do with it: Use the filters to focus on one activity type and spot where on the estate things are happening — useful for spatial context the list panels don't give you.
Visitor Management
A live feed of PIN generation for visitors, businesses, and deliveries — name, type badge, address or business reference, and the generated PIN.
How to read it: Newest PIN request at the top, updating as visitors are registered.
What to do with it: Use it to confirm a PIN was issued for a specific visitor, or to spot the type of access being generated (Visitor/Business/Delivery) in real time.
On Site
A live list of who's currently on the estate, tabbed by type (deliveries / contractors / visitors, with a count each), showing name, address, and In/Out times.
How to read it: "Out --" means the person hasn't signed/checked out yet — they're still on site.
What to do with it: Use it to check who's currently present, especially anyone whose "Out" time is missing well after you'd expect them to have left.
Visit Types
A donut chart breaking down today's visits by type — Visitor, Contractor, General — with a total visit count in the centre.
How to read it: Each segment's percentage reflects its share of today's total visits, updating live as new visits are logged.
What to do with it: Use it to gauge the mix of traffic on the estate at a glance — e.g. an unusual spike in one category could prompt a closer look at the panels above.
Incident Events
A live feed of reported incidents on the estate — currently empty, showing "No live incident updates."
How to read it: Populates as incidents are logged; empty means none have occurred today.
What to do with it: Keep an eye on this alongside the Incidents summary card — any entry here warrants immediate attention.
SNIPR Events
A live feed of every plate read by SNIPR cameras today — plate number, camera location, and a "Read" status.
How to read it: Newest read at the top; "Unknown plate" means the camera captured an event but couldn't resolve a plate.
What to do with it: Use it to see every vehicle movement being picked up by the camera network in real time, and which camera/location it came through.
SNIPR Alerts & Face Alerts
SNIPR Alerts: A live feed of flagged plate events (e.g. clearance events needing visual verification) — plate, camera location, event type, and a verification status badge.
How to read it: Each entry is a plate read that triggered a rule, not just a routine read; "Visual Verification" flags one needing a manual check.
What to do with it: Treat this as your action list for plate-related exceptions — anything appearing here needs review, unlike the routine SNIPR Events feed.
Face Alerts: A live feed of facial-recognition alerts — empty here, showing "No face alerts today."
How to read it: Populates only when a facial-recognition match/alert fires.
What to do with it: An empty list is good news; any entry warrants immediate attention.
Live Event Trend
A multi-line chart plotting event volume over time, broken down by category — Access Events, Visitor Management, SNIPR Events, SNIPR Alerts, Face Alerts, Action Centre, Incident Events — toggleable via the legend, with 15 minutes/1 hour/24 hours time-window options.
How to read it: Each line tracks one category's event count over the selected window; toggle categories on/off via the legend buttons to reduce clutter.
What to do with it: Use it to spot spikes or patterns over time across categories — e.g. a SNIPR Events surge coinciding with an Access Events dip — rather than relying on the single live-feed panels alone.